SHIPPING & RETURNS

1. Shipping

The shipment will be made once the availability of the items has been confirmed and the payment of the order has been verified. Shipments of goods will usually be made through the GLS parcel delivery company and will be delivered to the destination freely designated by the user.

The expected shipping date and delivery time vary depending on the availability of the product and the destination address. When an order contains items with different delivery times, the shipment will be made once all your products are available and the order can be delivered in full.

When an order is shipped, an informative email will be sent to the user indicating the dispatch number and the shipping company.

Shipping methods and cost

Spain

• Free shipping on purchases over 40€ (VAT included). For purchases of less than 40€, shipping costs are 5€ (VAT included).

Portugal

• Free shipping on purchases over 70€ (VAT included). For purchases of less than 70€, shipping costs are 7€ (VAT included).

Balearic Islands

• Free shipping on purchases over 100€. For purchases of less than 100€, shipping costs are 12€ (VAT included).

Canary Islands

For deliveries in the Canary Islands, the applicable rates are as follows:

• For purchases from 0€ to 40€: 25€ shipping costs (VAT included).

• For purchases from 40€ to 70€: 35€ shipping costs (VAT included).

• For purchases from 70€ to 100€: 50€ shipping costs (VAT included).

• For purchases from 100€ to 150€: 60€ shipping costs (VAT included).

• For purchases from 150€: 120€ shipping costs (VAT included).

AiureDeco will not bear the costs of the DUA.

Ceuta and Melilla

For deliveries to Ceuta and Melilla, the following conditions apply:

• For purchases from 0€ to 40€: 35€ shipping costs (VAT included).

• For purchases from 40€ to 70€: 45€ shipping costs (VAT included).

• For purchases from 70€ to 100€: 60€ shipping costs (VAT included).

• For purchases from 100€ to 150€: 70€ shipping costs (VAT included).

• For purchases from 150€: 150€ shipping costs (VAT included).

International

Free shipping from 150 €. For shipments below this amount, transport costs will be charged according to the following classification by geographical area:

Zone 1: Andorra, Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, metropolitan France, Italy, Luxembourg, Netherlands, Poland, Czech Republic. For purchases under 150€ in Zone 1 countries, shipping costs are 35€ (VAT included).

Zone 2: Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Romania, Sweden. For purchases under 150€ in Zone 2 countries, shipping costs are 40€ (VAT included).

Zone 3: Corsica and Norway. For purchases under 150€ in Zone 3 countries, shipping costs are 50€ (VAT included).

Delivery terms:

The user must check at the time of delivery whether the shipment is correct. Should you notice any damage to the packaging, discrepancies or problems with your order, you must note this on the delivery note, sign it and inform us by email at [email protected]

If you have any questions about the status of your order or about our shipping and returns policy, please do not hesitate to contact us at [email protected] or via WhatsApp on +34 722 436 618.

2. Returns

The deadline for the return of any product purchased on the website will be 20 calendar days from the date of its receipt. The customer will make the return via a courier or a shipping company of their choice and will be liable for the direct costs of return (return postage).

Items must be returned in perfect condition and protected with the packaging to avoid possible breakage and damage. The products must also be returned in the same condition as received, with all manuals, cables, accessories, packaging, etc. AiureDeco S.L. will check all returned items and will not accept any material that is not in perfect condition.

Once it has been verified that the material is in perfect condition and that it has not been used by the customer, the corresponding amount will be credited using the same payment method in which the original payment was made.

* All returns must be made through a courier or a shipping company. 

* The products may show some deviations from the images on the website, as well as improvements in design and performance. These modifications are updates made by the manufacturers to ensure the highest product quality at all times.

* If at the time of delivery of an order, any product has defects in operation or finish, breakage or errors in the reference, you should contact us through the email account [email protected] indicating the nature of the problem. Images and videos of the detected issue may be requested. 

Should we consider that the complaint is pertinent and legitimate, the technical team will contact you to arrange a date and time for the collection of the order and AiureDeco will assume the cost of the return. You will have two options to choose from: 

-Return and request reimbursement of the amount paid.

-Return the item and request the same item in perfect condition.

How to request a return

To request a return, you will need to write an email to: [email protected]. Once your return request has been accepted, you will need to prepare your package and send it by the transport agency of your choice to the following address: 

Av. del Órbigo, 5

Santa María del Páramo, 24240  (León)

Spain

Shipping costs shall always be borne by the customer, except in the cases mentioned above. 

The product must be returned in its original packaging and a copy of the return receipt must be included, which will be automatically generated once the request has been made. The packaging must not be labelled or written on. Once we have received the returned item and checked that it is in perfect condition, we will proceed to reimburse you.

How to exchange a product?

No exchanges are made. A new order can be placed at any time after a return has been requested. It should be noted that the return and the reorder are two separate processes. 

COMPLAINTS

Complaints due to defects in function or finish, breakage or delivery errors must be reported within 24/48 hours of receipt of the items. To report an incident, please send an email to [email protected].

In this case, and as specified above, the return shipping costs will be paid by AiureDeco S.L. Once we receive the returned item in its original packaging, we will proceed either to its immediate replacement or to reimburse the amount of the product, without any charge to the customer.

PLEASE NOTE! 48 calendar hours after receipt of the order, if no complaint has been made, it will be understood that the product arrived at its destination in perfect condition and that any breakage or deterioration was due to causes beyond the control of AiureDeco S.L. and the parcel delivery company.

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